Terms and Conditions
1. Bookings
Once a provisional booking has been agreed a booking form is provided.
This form must be completed by the designated party leader (hereafter
known as 'the Customer'), who must be at least 18 years of age.
The completed form must be returned to us (hereafter known as 'the
Owner') by a date that will be specified at the time of the provisional
booking. All future correspondence will be with the Customer.
Confirmation of your rental will be sent in writing on receipt of
completed booking form and payments as described in 2. Payments.
The issue of this confirmation constitutes a contract between the
Owner and the Customer, which is governed by English Law
2. Payments
A non returnable deposit of 50 per cent of the total rental price
is required at the time of booking and the remaining balance of
50 per cent to be paid no less than 4 weeks from departure date.
In the event of full payment not being made by the due time the
Owner reserves the right to cancel the booking. Any deposits will
be forfeited and the Customer will be required to pay cancellation
charges in accordance with 5. Cancellations made by the Customer.
In addition to the final payment a security deposit of £150
is also required. This deposit will be refunded within five working
days of your return, less any costs incurred, including but not
limited to accidental damage to the property and any contents, excess
cleaning, loss/non return of keys, etc.
3. Accommodation
The property is reserved exclusively for those people named on
the booking form and no other persons are permitted to stay there
unless this has been agreed in writing with the Owner prior to the
rental period. The home accommodates a maximum of 8 people sleeping
in four bedrooms. Under no circumstances will any animals be allowed
in the home (except dogs used to aid sight or hearing). The property
is rented to one party per booking. You will only share the property
with members of your party and no one else.
4. Changes made by the customer
The Owner will endeavour to facilitate any changes requested after
the booking has been confirmed but changes will incur a fee of £20
in addition to any extra payments that become due. The alteration
will be effective as soon as the Owner sends written confirmation
to the Customer of the change. Any change must involve taking the
revised rental period in the same season as that originally booked.
No change can be made within eight weeks of departure.
5. Cancellations made by the customer
Cancellations must be made by registered post and signed by the
Customer. Cancellations will become effective from the delivery
date of the cancellation letter.
6. Changes / cancellations made by the Owner
If circumstances beyond the Owner's control should make the rental
home unavailable, then the customer will be advised as soon as possible.
A refund of deposit monies will be paid unless the change / cancellation
arises from reasons of 'Force Majeure'.
7. Complaints
If there are any problems with the rental home or the management
company during the rental period, the customer must inform the management
company immediately. If the matter is not resolved, the customer
must follow up the complaint in writing to the Owner within 14 days
of the end of the rental period.
If the problem has not been reported as detailed in this clause
then the Owner cannot accept responsibility for any claims or complaints.
8. Travel Insurance
It is considered essential for the Customer to hold suitable Holiday
and Travel insurance. It is advisable for this insurance to be in
place at the time the rental period booking is made.
9. Liabilities
The Owner and/or the property management company do not accept
any responsibility or liability for acts of omission of third parties
which may prevent or disrupt a client's booking. The booking contract
exists between the owner and the client and is limited to the rental
of the property and associated services only. The information and
descriptions supplied here are believed to be accurate and offered
in good faith. In addition no liability can be accepted by the Owner
and/or the property management company for any injury, loss or damage
to the Customer, any member of the Customers Party or any visitor
to the rental home arising out of or in connection with the use
of the rental home or the pool. The Customer must ensure that all
Children are supervised at all times whilst in or around the pool.
10. Force Majeure
No liability can be accepted by the Owner where the contract is
affected by 'force majeure'. In the context of these terms and conditions,
'force majeure' is any event that the Owner or the property management
company could not, even with due care, foresee or avoid. These events
include but are not limited to war, threat of war, riot, civil commotion
or strife, hostilities, industrial dispute, natural disaster, fire,
acts of God, terrorist activity, nuclear disaster, adverse weather,
government action, technical problems with transportation or other
events outside the Owners or the property management companies control.
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